Customer Service Representative - State Farm Agent Team Member
Hurst
Customer Service Representative - State Farm Agent Team Member
Full Time • Hurst
Benefits:
- Individual Retirement Account (IRA)
- License Reimbursement
- Uncapped bonuses & Commssions
- Disability Income
- Life Insurance
- Health Insurance Stipend
- 401(k)
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
- Bonus based on performance
ABOUT OUR AGENCY:
At Ronnie Murphy State Farm, protecting families through life insurance is more than our business—it's our purpose, inspired by Ronnie's personal experiences with the premature loss of loved ones and his commitment to helping families avoid financial hardship during life's most difficult moments. We are passionate about serving our community while fostering a culture that values work-life balance, believing our Team Members should have the opportunity to thrive both professionally and personally with their families. Guided by the "Good Neighbor" philosophy, our mission is to become the community's most trusted insurance and financial services agency through servant leadership, exceptional customer care, and meaningful community involvement.
ROLE DESCRIPTION:
Our ideal candidate is highly organized, detail-oriented, consistently pivots to Life Insurance/Investment Services/Property Insurance, willing to compare, retain, multi-line and sell State Farm policies and committed to contributing to a positive and productive workplace. If you thrive in a front-lines role where you're first on the phones and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team. As a new agency, you'll have the opportunity to help shape our culture from the very beginning.
At Ronnie Murphy State Farm, protecting families through life insurance is more than our business—it's our purpose, inspired by Ronnie's personal experiences with the premature loss of loved ones and his commitment to helping families avoid financial hardship during life's most difficult moments. We are passionate about serving our community while fostering a culture that values work-life balance, believing our Team Members should have the opportunity to thrive both professionally and personally with their families. Guided by the "Good Neighbor" philosophy, our mission is to become the community's most trusted insurance and financial services agency through servant leadership, exceptional customer care, and meaningful community involvement.
ROLE DESCRIPTION:
Our ideal candidate is highly organized, detail-oriented, consistently pivots to Life Insurance/Investment Services/Property Insurance, willing to compare, retain, multi-line and sell State Farm policies and committed to contributing to a positive and productive workplace. If you thrive in a front-lines role where you're first on the phones and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team. As a new agency, you'll have the opportunity to help shape our culture from the very beginning.
RESPONSIBILITIES:
- Greet customers warmly in person and over the phone, directing them to the appropriate team members.
- Handling Beginning of Day tasks such as billing inquiries, Drive Safe & Save, and claims.
- Manage appointment scheduling and office communications.
- Assist in handling incoming inquiries and maintaining customer records.
- Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
- Provide excellent customer service and follow up on customers' needs.
- Support the Agent with various administrative tasks and projects.
- Setting 10+ Life Insurance / Investment Appointments with Agent per Month
- Performing 10+ Customer Policy Reviews & New Customer Onboarding Calls per Week
- Pivoting and selling 4+ Life Insurance Policies per Month
- Supporting Sales Team through outbound calling warm leads
- Producing 10+ Google/Yelp/Facebook Reviews per Month
- Producing 4+ Household in-book referrals per Month
BASIC EXPECTATIONS:
- Service Customers First, Multi-Line Additional Services Second.
- Be at your desk ready to work on time every day.
- Be coachable every day.
- Have an elite work ethic and a positive mindset every day.
- Take accountability for your results every day.
- Answer incoming calls and pivot to additional services.
- Ask for a Google/Yelp/Facebook Review on every call – New or existing customer – See “Google Reviews” for process.
- Ask for a referral on every call.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Organizational and multitasking abilities.
- Comfortable with engaging in sales conversations.
- Basic computer skills, including Microsoft Office and CRM systems.
- Money-Motivated
- Property & Casualty - General Lines License (required to start)
- Life & Health License (required to start)
Salary $45,000 + (Based on Experience) 25% Commissions (Sales) + Uncapped Bonuses (Est. $7,000/Annual)
In Person: Monday - Friday (8AM-5PM) - 696 Grapevine Hwy Hurst TX 76054
In Person: Monday - Friday (8AM-5PM) - 696 Grapevine Hwy Hurst TX 76054
Compensation: $45,000.00 - $65,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Hurst, TX and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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